Refund Policy — Digital Dokan
Digital Dokan
. Since our products are downloadable and intangible, we maintain a clear refund policy to ensure fairness and transparency for all customers. Please review the terms below carefully before making a purchase.1. Digital Product Nature
All products available on Digital Dokan — including digital files, scripts, templates, software, and other downloadable materials — are delivered instantly upon successful payment. Once the download or access link is sent, the sale is considered final.
2. No Refund Policy
As our products are digital in nature, we do not offer refunds, returns, or exchanges once a product has been downloaded or accessed. This policy prevents misuse, such as downloading a product and then requesting a refund.
3. Exceptional Circumstances
Refunds may be granted only under exceptional cases such as:
- The file you received is corrupted or incomplete.
- You were charged more than once for the same product.
- You did not receive the download link or access credentials within 24 hours of payment.
4. Technical Issues
If you experience difficulty downloading or accessing your purchased product, please contact our support team. We will verify the issue and ensure you receive the correct product as soon as possible.
5. Duplicate Payments
In the event that your payment is processed twice due to a technical glitch or network error, we will refund the duplicate charge to your original payment method within 5 to 7 business days after verification.
6. Disputed Transactions
If you believe your account has been used fraudulently, please contact us immediately. We will work with our payment gateway partners to investigate and resolve the matter promptly.
7. Contact Us
If you have questions or refund-related concerns, please reach out to our support team using the details below:
This Refund Policy was last updated on November 2, 2025.